Refund & Cancellation Policy
In short
- Cancel before work starts: full refund of our professional fee.
- Cancel after work starts: refund for the part of the work not yet done.
- Government fees and other amounts paid to authorities or third parties cannot be refunded once paid.
- Approved refunds are paid within 30 days.
- Recurring services can be cancelled anytime before the next period.
01If you cancel before work starts
You get a full refund of the professional fee you paid. Work starts when we begin preparing documents or filings after you accept our quote — we confirm this on WhatsApp or email, so you always know.
02If you cancel after work has started
We refund the professional fee for the part of the work not yet done. Where your quote lists stages, we use those stages; otherwise we work out the completed portion and explain it to you in writing before the refund is made.
03What cannot be refunded
Once paid to the authority or third party, these are not refundable, because we cannot recover them:
- Government fees, stamp duty and statutory filing fees.
- Penalties, late fees and interest paid to authorities.
- Third-party costs already incurred for you — for example a digital signature token, name-reservation fee or professional certification.
04If we cannot deliver
If we are unable to complete a service for reasons within our control, we refund the professional fee for the work not delivered. If an application is rejected because information or documents provided were incorrect or incomplete, the work already done is not refundable — but we will help you reapply, at the fee set out in a fresh quote.
05Monthly and annual services
For ongoing services such as GST returns, accounting or payroll, you can cancel at any time by telling us before the next period begins. Fees for periods or filings already completed are not refundable. Any amount paid in advance for future periods is refunded.
06Partner application amount
The ₹1,500 application amount for an Authorised Collection Centre is refunded in full if the application is not approved.
07How to cancel or request a refund
Send us your name, the service, and your payment reference by WhatsApp (+91 90585-33488) or email (info@taxparamarsh.in). We acknowledge every request within 48 hours.
08When you receive your refund
Approved refunds are paid within 30 days of approval, to the original payment method — or to your bank account if the original method cannot receive it.
09Questions or disagreements
If you disagree with a refund decision, please contact our Grievance Officer.
Email: info@taxparamarsh.in (subject: “Grievance”) · Phone / WhatsApp: +91 90585-33488
We acknowledge every grievance within 48 hours and aim to resolve it within one month.